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Current Openings:
Position: Application Operations Engineer Position Type: Permanent
Openings: 3 Hours: Fulltime, Flexible hours
Compensation: Salary & Company Match IRA
Location: Rochester, NY Position responsibilities: - Application Operations batch/ad-hoc job execution
- Provide recommendations for the Continuous Improvement/Refinement to the Operation.
- Batch Operations and Reporting for Production, development, test, and load-test environments
- On_Call Coverage: 24x7x365
- Batch Operations and Metrics reporting for US and Canada SMS
- One-Off Special Batch Request
- QA for Batch Jobs, Data Cleanups, ME jobs, Reports
- Reporting
- Daily, Weekly, Monthly Operational, Financial Reporting
- Financial Reconciliation
- Month End Operations for US and Canada
- Tier 2 Batch Operations Support
- Working with infrastructure (windows, unix, network, storage) engineers to document required environments for Operations integration effort.
- Troubleshooting Batch Operation issues and providing support to testing team
- Participate in project wrap-up sessions to highlight successes and failures of the team. Identify remediation plans focusing on continuous improvement.
- Produce Operational artifacts like Daily Ops/Financial reports and Weekly Operations Report.
- Interact with individuals at various levels (operators to executives) across IT, Client business units, and vendors and partners.
- Responsible for interacting with other teams such as QA, analysts, and development. Eg: review functional requirements, review run books etc.
- Assist mentoring team/SOC on process and methodology.
Requirements: - Bachelor's degree in Computer Science or a related technical field
- Prior experience in subscriber management software application operations is required.
- Demonstrated past experience leading large-scale subscriber-based services billing operation.
- Hands on experience with database servers such as Oracle 9i or higher and
- Experience managing integrations and migrations
- Experience with team collaboration environment using SharePoint, MS Project.
- Experience with proven SDLC methodology
- Software Package Experience (as defined below)
- Strong UNIX user skills
- SQL skills (Oracle and SQL Server databases)
- Experience installing, configuring one-off data cleanups or batch enhancements
- Experience reviewing and deciphering job output pin logs
- Strong communication skills; working with IT and non-IT users
- Adapt to dynamic and fast-paced environment
- Background with subscription billing systems
- 5+ Years of Operations experience (degree in Computer Science or equivalent experience)
- Able to create/modify shell scripts using ksh
- Have experience working with XML and XSLT
Years of relevant experience: - 5+ years total experience in application operations and production support roles
- 5+ Years of Subscriber Management Development and Release Methodologies
- 5+ years experience with Oracle databases
- 5+ years with Oracle BRM (Portal Infranet) in a subscription-related industry
Software Packages: - Oracle BRM
- Nagios
- ITQ
- Job Schedulers – Tidal, CRON, Windows
- MS Project, Excel, Word, SharePoint
- DBMS: Oracle, MySQL
- Operations Technologies: C, C++, JAVA, XML, CVS, UNIX shell, Perl, SQL, PL-SQL
- Subscription applications: Portal Infranet or Oracle Communications Global Business Unit (CGBU) experience preferred.
- Experience with Tidal Enterprise Scheduler preferred
- Toad
- Crystal
- ITQ
- Remedy Ticketing/Work Request System
- Magic Ticketing System
Next Steps: If you are an opportunist who will do what it takes to deliver results, please email your resume to
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Back to top Position: Systems Operations Analyst Position Type: Permanent
Openings: 1 (Immediate need)
Hours: Fulltime, Evenings (4pm – 12:00am) and Weekends (8am – 4:00pm, 4:00pm – 12:00am). Will consider College Interns
Compensation: Salary + Company Match IRA
Location: Rochester, NY IntegraTouch desires a reliable Systems Operations Analyst (SOA) to staff its Systems Operations Center (SOC). The SOA would provide Tier-1 support for IntegraTouch’s large base of systems. These systems include: - Subscriber Management System
- B2B System
- Customer Care
- Web-based solutions
- Billing (Prepaid and Postpaid)
- Credit Card Processing
- Lockbox Processing
- Provisioning
- Collections
- Receivables Aging
- SubLedger Accounting Systems
- Commissions/Chargeback’s
- Operations Support Systems
An ideal candidate would have experience using Windows and Solaris Computer Systems in providing technical support functions. The SOA will continually strive to optimize and improve the overall Systems operations. The desirable candidate will have strong technical troubleshooting skills, with proven ability to follow documented procedures. The candidate will interface with clients’: Call Center, 3rd Party Vendors’, IT team, and IntegraTouch’s Development and Operations team. Candidate must be a team player with strong Organizational, Documentation, and Troubleshooting skills. The position is a great opportunity for a dedicated Operations Analyst with a sense of urgency, and strong technology skills, who desires to share in the company’s success. The position is a great learning opportunity, and lends itself to allowing the candidate to evolve into other professional positions within the company. Requirements: - Able to work evenings +/or weekends, and holidays
- Completed a BS or BA in a technical field or pursuing a degree
- 2+ years providing technical support/help desk support or completion of 2 years towards a technical degree.
- Technical troubleshooting skills
- Excellent verbal and written communication skills.
Responsibilities: - Monitoring the Systems,
- Fielding Tier-1 calls from the clients’ Call Center/IT Staff,
- Trouble Ticket Creation/Closure
- Incident Notification
- Escalation
- Troubleshooting/Resolution
- Daily Operations Analysis
- Continuous Improvement in Operations
- Documentation of Standard Operating Procedures (SOPs)
- Development/Test Environment Configuration
Next Steps: If you are an opportunist who will do what it takes to deliver results, please email your resume to
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Back to top Position: Business Intelligence-Data Warehouse Administrator Position Type: Permanent
Openings: 1 (Immediate need)
Hours: Fulltime
Compensation: Generous Compensation Package with Complete Benefits
Location: Rochester, NY IntegraTouch desires an experienced Business Intelligence-Data Warehouse (BIDW) Administrator who will continually strive to optimize and improve the overall BIDW Operation. The desirable candidate will have strong Oracle 10g experience, while using Oracle Warehouse builder tools, and Application skills. The candidate will interface with client(s) BIDW team, assuming a leadership role in directing the 24x7 BIDW operations. The position lends itself to professional growth, as the client’s needs’ evolve into an Operational Data Store. Candidate must be a team player with strong Communication, Organizational, Documentation, and Troubleshooting skills. The position is a great opportunity for a proven BIDW Administrator with a sense of urgency, and strong technology skills, who desires to share in the company’s success. Requires 5+ years experience as a BIDW Administrator, managing the application and database layers. Candidate will have strong Oracle Warehouse skills, w/ Performance tuning, automation scripting, monitoring, and troubleshooting skills. Candidate will work closely with the client’s Development team, assuring newly developed BIDW applications adhere to operational guidelines and standards. Must have excellent troubleshooting and documentation skills. Responsible for managing the BIDW development, test and production environments and providing technical support and guidance to project teams. Excellent interpersonal, communication and team collaboration skills are essential. Responsibilities - BIDW Administration
- Perform application/database tuning for optimal BIDW performance
- Oracle 10G warehouse builder
- Operations Continuity for BIDW applications
- Database design and implementation
- Implement and maintain database security
- BIDW monitoring, troubleshooting and resolution
- Interface w/ Development team and provide direction for optimal performance
- Interface with IntegraTouch Operations team in leveraging its Operations Center
- Installation, configuration and upgrading of Oracle/Warehouse software
- Establish and maintain sound backup and recovery policies and procedures
- Replication technologies
- Evaluate Oracle features and Oracle related products
- PL-SQL for querying Application database
- Unix scripting (ksh, perl,…) skills
- 24x7 Support
IntegraTouch, LLC Solutions built upon: - Business Intelligence-Data Warehouse
- Customer Care
- Billing (Prepaid and Postpaid)
- Credit Card Processing
- Lockbox Processing
- Provisioning
- Collections
- Receivables Aging
- SubLedger Accounting Systems
- Commissions/Chargeback’s
- B2B/EDI
- Operations Support Systems
- Web-based solutions
- Telecom Product Strategy and Development
- VOIP
- Conferencing Services
Next Steps: If you are an opportunist who will do what it takes to deliver results, please email your resume to:
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Back to top Position: Software Engineer Position Type: Permanent
Openings: 1
Hours: Fulltime, Flexible hours
Compensation: Salary + Company Match IRA
Location: Rochester, NY IntegraTouch desires a creative Software Engineer responsible for the design and implementation of complex business solutions, ideally with a background in billing/financial applications. In addition to the responsibilities in software development, the candidate would also have some responsibilities with the Release Management/System Integration. Requirements: - BS/MS in Computer Science/Software Engineering or related field
- 2+ years C# and other .Net Application Development experience
- Experience programming in an Object-Oriented environment
- CVS source control
- ADO.NET
- MSSQL
- Oracle
- XML/XSD/XSLT
- ASP.NET
- Unix
- Excellent verbal and written communication skills.
- Strong Leadership and Organizational skills.
- Independent Worker.
Additional/Preferred skills: - Portal Infranet Implementation (with experience in FLists and Infranet COM API)
- Java Applet and Application Development
- C/C++ Makefiles
- Perl script
- Unix ksh script
Next Steps: If you are an opportunist who will do what it takes to deliver results, please email your resume to:
Andy Kompanijec,
IntegraTouch, LLC
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Back to top Position: Systems Integration/Release Management Engineer Position Type: Permanent
Openings: 1
Hours: Fulltime, Flexible hours
Compensation: Salary & Company Match IRA
Location: Rochester, NY IntegraTouch desires an Integration/Release Management Engineer capable of interfacing with the client and assist the development team with integrating new projects into the existing solution. Requirements: - AS/BS in Computer Science/Information Technology or related field
- Excellent verbal and written communication skills.
- CVS (emphasis on branching)
- C/C++ Makefile
- Unix ksh script
- Perl
- PuTTY (SSH)
- Oracle SQL Script
- MSSQL
Additional/Preferred skills: - ASP.NET Development with C# code behind
- Portal Infranet
Next Steps: If you are an opportunist who will do what it takes to deliver results, please email your resume to: Andy Kompanijec,
Integration Manager
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585-641-0716, x1111
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